Our Policy

Customer Compensation Policy

1
The carrier is liable for any loss, damage or destruction sustained during the carriage by air.
2
We make every reasonable effort to deliver shipments within the stipulated timings and delivery schedules provided by consignor.
3
Upon the request of the consignor and payment of the prevailing rates, M&S Courier Ltd will arrange insurance of the cargo which will not cover any indirect loss or damage or damage caused by delays
4
M&S Courier Ltd is responsible for a shipment only when it is under the company’s control
5
M&S Courier Ltd liability in any event is limited to the good’s actual cash value and shall not exceed USD100 per shipment unless a higher value is declared on the airway bill by the consignor
6
For shipments exceeding 100USD, the consignor will be requested to make own insurance arrangements, failure to which the consignor assumes all risk of loss or damage

Unacceptable Shipments

A shipment is deemed unacceptable if:

1
Its carriage is prohibited by law, regulation, state or local government of any country from
2
It is classified as hazardous or dangerous
3
It contains items restricted by IATA
3
It contains firearms, ammunition, human remains, cash or cash equivalent, narcotics, cash or equivalent, precious stones or jewelry

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